Privacy policy

This Privacy Policy describes how Rizwana Optometrist ("we", "us", "our") collects, uses, and protects your personal information when you visit www.rizwanaoptometrist.co.za (the "Site"). We are committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013.

Information We Collect

We collect the following categories of personal information:

  • Device and browsing data: IP address, browser type, pages visited, and cookies.
  • Order information: Your name, billing and delivery address, email address, phone number, and payment details.
  • Prescription information: Where you purchase prescription eyewear, we may retain your prescription details for the purpose of fulfilling your order.
  • Customer support: Any information you provide when contacting us with a query or complaint.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders
  • Communicate with you about your order, including delivery updates
  • Respond to queries and complaints
  • Improve the performance and user experience of our website

  • Comply with legal and regulatory obligations

Sharing Your Information

We only share your information with trusted third parties who assist us in operating our store:

  • Shopify Inc.: Our e-commerce platform. View their privacy policy at shopify.com/legal/privacy.
  • Payment gateway(s): Stitch
  • Courier partner(s): The Courier Guy

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

To learn more or exercise rights related to Shopify's processing of your data, visit privacy.shopify.com/en.

Marketing and Behavioural Advertising

We may use the following tools to understand how visitors use our site and to show relevant advertising:

  • Google Analytics — tracks site usage and visitor behaviour.

You can opt out of interest-based advertising at any time:

  • Facebook / Instagram: https://www.facebook.com/settings/?tab=ads
  • Google: https://www.google.com/settings/ads/anonymous

Cookies

Our site uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use the site. You can disable cookies through your browser settings, though some features of the site may not function correctly if you do.

Data Retention

We retain your order and personal information for as long as is necessary to fulfil our legal and operational obligations. You may request deletion of your personal information at any time by emailing info@rizwanaoptometrist.co.za, subject to any legal retention requirements.

Your Rights Under POPIA

As a South African resident, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information (subject to legal constraints)
  • Object to the processing of your information

  • Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at info@rizwanaoptometrist.co.za.

To lodge a complaint: South Africa Information Regulator — https://inforegulator.org.za/

Minors

Our website is intended for use by adults and parents or guardians acting on behalf of minor children. We do not knowingly collect personal information directly from children under the age of 18. If you are purchasing on behalf of a child, your details as the account holder will be used for all correspondence.

International Transfers

When you use our website or place an order, your personal information may be transferred to and processed in countries other than South Africa. This occurs because our e-commerce platform (Shopify), payment gateway (Stitch), and courier partner (The Courier Guy) operate infrastructure that may be located outside South Africa.

We only share your information with third-party service providers who maintain appropriate data protection standards. By using our website and services, you acknowledge that your information may be processed outside South Africa in accordance with this policy.