Shipping policy
Delivery Area
We currently deliver throughout South Africa.
Delivery Times
Estimated delivery times from the date of dispatch:
- Standard orders (frames, sunglasses, accessories): 3–7 working days
- Prescription eyewear: 7–14 working days, depending on lens type and complexity
We use The Courier Guy for all deliveries. Once your order is dispatched, you will receive a tracking number by email.
Delivery times are estimates and may be affected by public holidays, courier delays, or circumstances beyond our control. We will communicate any significant delays as soon as we are aware of them.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and order size.
Order Tracking
You will receive a dispatch confirmation email with a tracking link once your order leaves us. If you have not received your order within the estimated timeframe, please contact us at info@rizwanaoptometrist.co.za.
Failed Deliveries
If a delivery attempt is unsuccessful and the parcel is returned to us, we will contact you to arrange re-delivery. Re-delivery charges may apply.
Damaged in Transit
If your order arrives damaged, please photograph the packaging and product immediately and email us at info@rizwanaoptometrist.co.za within 48 hours of receipt. We will arrange collection and a replacement or refund at no cost to you.
Warranty
All products are covered by a 6-month warranty against manufacturing defects, unless a longer supplier warranty is provided. This warranty does not cover normal wear and tear, accidental damage, or misuse.